General Terms and Conditions

1. Scope of Application

The following General Terms and Conditions are applicable to all orders made through our online shop.

2. Contractual Partners, Conclusion of Contract

Your Purchasing Agreement is concluded with M&R Angelgeräte GmbH. By including products in our online shop, we are providing a binding offer to conclude a contract with regards to these items. You may place our products in your shopping cart without commitment to buy, and may correct your entries at any time before sending your binding order by using the tools provided and explained for this purpose during the order process.

The contract will be concluded after you accept the offer of the items included in your shopping cart by clicking the order button. Immediately after sending your order, you will also receive a confirmation via e-mail. A binding contract may also be concluded through the following methods:

  • If you have selected credit card payment, the contract will be concluded when your credit card is charged.
  • If you have selected payment via PayPal, the contract will be concluded when you confirm your payment order with PayPal.
  • If you have selected payment via SOFORT immediate transfer, the contract will be concluded when you confirm your payment order with KLARNA GmbH.

The languages available for contractual conclusion are German, French, and English. We never store contractual texts.

3. Delivery Conditions

Shipping costs will be added to the indicated product prices. You can find more information on the amounts charged for shipping in our offers.

You also have the right to pick up your order at M&R Angelgeräte GmbH, Ottostraße 4a, 76227 Karlsruhe-Durlach, Germany, during the following business hours: Monday - Friday: 9:30 AM to 7:00 PM. If you would like to pick up your order in our store premises, we do, however, request that you contact us first via telephone or e-mail in order to ensure smooth processing. You can find contact data in our legal notice.

4. Payment

The following payment methods are available to you in our online shop:

Advance payment

If you select the payment type advance payment, we will provide you with our banking information in your order confirmation, and deliver your items after receiving payment.

Cash on delivery

If you select the payment type cash on delivery, you will be charged an additional 6.50 euros. Only available within Germany.

Credit card

Your card will be charged upon the conclusion of your order.

PayPal

You will pay the invoiced amount through the online service provider PayPal. You must first be registered on this site or register there during your purchase to confirm your access data and your payment order to us (no guest access available). You will receive further information during the order process.

SOFORT immediate transfer

We also offer SOFORT immediate transfers. We receive your credit transfer directly through this option. This speeds up your overall order process. All you need for this option is your account number, routing number, PIN, and TAN. The company KLARNA GmbH uses automated processes to make transfers in real time from your online bank account through payment forms that are secure and not accessible to retailers. The invoice amount is transferred directly and immediately to the retailer’s bank account. If you select the SOFORT payment type, a pre-filled form will open at the end of the order process. This will already be filled out with our banking information. The form will also already include the transfer amount and purpose. You only need to select the country in which you maintain your online bank account, and enter your routing number. Then you will provide the same information as you do when logging in to online banking (account number and PIN). Confirm your order by entering the TAN. You will receive a confirmation of the transaction directly afterwards. SOFORT immediate bank transfers are available to any internet user with an approved online banking account with PIN/TAN processes. Please note that there are still a few banks at which SOFORT transfers are not available. You can determine whether your bank supports this service here: https://www.sofort.com/ger-DE/general/fuer-kaeufer/fragen-und-antworten/

5. Retention of Ownership

Items remain our property until full payment has been received.

6. Transportation Damage

If items are delivered with obvious transportation damage, please report these defects as quickly as possible to your delivery agent, and get in touch with us immediately. Neglecting to make a complaint or establish contact has no consequences for your legal claims or their implementation, and in particular no consequences for your warranty rights. It does help us, however, to be able to make our own claims against freight carriers and transport insurance companies.

7. Warranty and Guarantee

Statutory warranty rights apply. You can find information on additional valid guarantees and their exact conditions in product information, and on specific informational pages in our online shop.

8. Cancellation Instructions

You have the right to cancel this contract within fourteen days without providing grounds.

The cancellation term will be fourteen days from the day on which you or a third party named by you who is not the carrier came into possession of the last item.

In order to exercise your right of cancellation, you must inform us (M&R Angelgeräte GmbH, Ottostraße 4a, 76227 Karlsruhe, info@mur-tackle-shop.de, Telefon: +49 721 / 94 30 91 - 30, Fax: +49 721 / 94 30 91 - 44) of this with a clear declaration (e.g. a letter sent through the mail, fax, or e-mail) of your decision to cancel this contract. You may use the attached sample cancellation form, although this is not required.

To fulfill the cancellation deadline, you only need to send in the notification that you are exercising your cancellation rights before the end of the cancellation period.

Consequences of Cancellation

If you cancel this agreement, we are required to repay you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your selection of a delivery type besides our inexpensive standard delivery) promptly, and at the latest within fourteen days from the day upon which we receive the notification of your cancellation of this contract.

We use the same payment method to provide return payment that you used during your original transaction, unless we have expressly agreed otherwise; we will never charge fees to process this repayment.
If desired, we will pick up your items. You will bear the direct costs for returning your items. For items with characteristics that prevent shipping them through the mail, these costs will be 16.90 euros. You are only responsible for any loss in value for your items if this loss in value is due to some action of yours not serving the purpose of reviewing characteristics, features, and functions of the items.

The right of cancellation is not available for the following contract types:

  • Contracts to deliver items that are not prefabricated and for which the consumer must make individual selections or stipulations, or which are clearly custom-tailored to the personal needs of the consumer.
  • Contracts to deliver items that can quickly spoil, or with an expiration date that is quickly exceeded.
  • Contracts to deliver sound or video images or computer packaging in a sealed packaging, if the seal was removed after delivery.
  • Contracts to deliver newspapers, magazines, or illustrated material, with the exception of subscription contracts.

Sample Cancellation Form

(If you would like to cancel this contract, please fill out this form and send it back to us.)


– To: M&R Angelgeräte GmbH, Ottostraße 4a, 76227 Karlsruhe, info@mur-tackle-shop.de, Fax: +49 721 / 94 30 91 - 44
– I/we(*) hereby cancel the contract I/we (*) concluded for the purchase of the following items (*)/the performance of the following services (*)
– ordered on (*)/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature(s) of consumer(s) (only for printed notifications)
– Date
(*) Strike out non-applicable information  

9. Voluntary 30-day Right of Return

Besides your legal right to cancellation, for purchases in our online shop we also offer you a voluntary return period for a total of 30 days after you receive your items.

This right of return allows you to release yourself from a contract even after the expiration of the 14 day cancellation period (see cancellation instructions, section 8) by returning your items to us within 30 days after receiving them (term begins on the day after you receive your items) to the following address:

M&R Angelgeräte GmbH
Ottostraße 4a
76227 Karlsruhe

Prompt shipping is sufficient for the observance of the deadline.

In order to exercise this voluntary right of return, however, the items and packaging must be in their original and intact condition, and you must return these without damaging the original packaging. You will bear the costs for return shipping in all cases. The voluntary right of return is not available for gift card purchases or installment purchases.

You will receive a refund to the account you used to make your payment. If you selected advance transfer, your amount will be refunded to the account from which your transfer was sent. If you paid via PayPal or credit card, your amount will be refunded to your linked PayPal or credit card account.

Your legal cancellation right is not affected by adherence to our rules regarding the additional voluntary right of return, and will be retained independently. The statutory provisions listed for the legal cancellation right will apply exclusively until the deadline for legal cancellation expires. The additional, voluntary right of return does not restrict your legal right to a guarantee.

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