Order Information

How can I pay?

To make your purchase as simple and comfortable as possible, our online shop offers the following payment options:

Advance payment

You will transfer the amount of your invoice to our German bank account, providing your order number. You will receive the payment information you need immediately after placing an order in an automatic email generated by our online shop. After receiving payment, we will send your item promptly to your shipping address, adhering to the delivery times stated.

Online bank transfer sofortüberweisung.de

We also offer SOFORT immediate transfers. We receive your credit transfer directly through this option. This speeds up your overall order process. All you need for this option is your account number, routing number, PIN, and TAN. The company KLARNA GmbH uses automated processes to make transfers in real time from your online bank account through payment forms that are secure and not accessible to retailers. The invoice amount is transferred directly and immediately to the retailer’s bank account. If you select the SOFORT payment type, a pre-filled form will open at the end of the order process. This will already be filled out with our banking information. The form will also already include the transfer amount and purpose. You only need to select the country in which you maintain your online bank account, and enter your routing number. Then you will provide the same information as you do when logging in to online banking (account number and PIN). Confirm your order by entering the TAN. You will receive a confirmation of the transaction directly afterwards. SOFORT immediate bank transfers are available to any internet user with an approved online banking account with PIN/TAN processes. Please note that there are still a few banks at which SOFORT transfers are not available. You can determine whether your bank supports this service here: https://www.sofort.com/ger-DE/general/fuer-kaeufer/fragen-und-antworten/

PayPal

You can use the free online payment service PayPal to pay quickly and easily. At PayPal, all you’ll need to do is enter your account data once, the first time you log in, so you’ll always be able to pay afterwards with just a few clicks. Your banking information or credit card information will not be shared with us. When you pay with PayPal, we can begin processing your order immediately. You can find further information on PayPal at www.paypal.de

Credit Cards

We will observe the delivery deadlines indicated for the item you purchase, sending your order promptly after we receive it. Your credit card is charged automatically when you complete your order. We accept Visa and Mastercard.

Cash on delivery

We will observe the delivery deadlines indicated for the item you purchase, sending your order promptly after we receive it. You will pay the delivery company employee who brings your order to your home. An additional COD fee will be charged. Currently only available for shipping addresses in Germany.

How much is shipping?

The flat-rate shipping charges within Germany (without Islands) are indicated in the following table:

Dispatch Type

Shipping Charges

Informations

Regular Shipping up to 30kg (UPS Parcel)

6,90 Euro

Free of shipping costs from 200,00 Euro value of goods.

Regular Shipping 30,01 to 60kg (UPS Parcel)

12,90 Euro

No free shipping

Shipping of Bulk Goods (UPS Bulk Surcharge)

7,90 Euro surcharge per order

Contains your order items longer than 100cm, the bulk surcharge is charged once additional to the shipping costs. From value of goods over 200,00 Euro  up to 30kg only the bulk surcharge will be charged.

Shipping of XXL-Bulk Items (UPS XXL-Bulk)

19,90 Euro additional fee per XXL-Item

XXL items, are a small number of items in our shop, oversized bedchairs for example. For these products we have to charge an extra fee. If your order contains one or more XXL-items the additional fee of 19,90 Euro will be charged for every XXL-item.

Sample calculations of shipping costs within Germany:

  • Shopping cart contains: 1 x bite indicator at 100,00 euros- the rate “UPS Parcel” is charged at 6,90 euros
  • Shopping cart contains: 1 x fishing rod at 150,00 euros, 1 x bite indicator at 100,00 euros – only the surcharge “UPS Bulk Surcharge” is charged at 7.90 euros
  • Shopping cart contains: 1 x XXL Bedchair at 149,00 euros - “UPS Parcel” is charged at 6.90 euros, plus the XXL surcharge of 19.90 euros. If the Bedchair costs 209,00 euros, only the XXL surcharge of 19.90 euros will be due.

In most cases, shipping is free within Germany above a purchase value of 200,00 euros up to 30kg. As we have already mentioned, Bulk surcharge, XXL surcharges, Island surcharge and COD fees are exempt from this rule.

What should I know about international shipping?

To make our international shipping costs as transparent as possible, we have separated the individual countries into various zones. You can view the flat-rate shipping costs for international deliveries in the following table:

Zone 1: Belgium, Netherlands, Luxembourg, France (mainland), Czech Republic, Poland, Slovenia, Slovak Republic, Great Britain, Austria, Denmark, Italy, Sweden

Dispatch Type

Shipping Charges

Informations

Regular Shipping (UPS Parcel Zone 1) up to 30kg

16,90 Euro

-

Regular Shipping (UPS Parcel Zone 1) from 30,01 to 60kg

29,90 Euro

-

Shipping of Bulk Goods (UPS Bulk Surcharge)

7,90 Euro surcharge per order

Contains your order items longer than 100cm, the bulk surcharge is charged once, additional to the shipping costs.

Shipping of XXL-Bulk Items (UPS XXL-Bulk)

39,90 Euro additional fee per XXL-Item

XXL items, are a small number of items in our shop, oversized bedchairs for example. For these products we have to charge an extra fee. If your order contains one or more XXL-items the additional fee of 39,90 Euro will be charged for every XXL-item.

Sample calculations of shipping costs within Zone 1:

  • Shopping cart contains: 1 x bite indicator set at 299,00 euros- the rate “UPS Parcel Zone 1” is charged at 16,90 euros
  • Shopping cart contains: 1 x fishing rod at 150,00 euros, 1 x bite indicator at 150,00 euros - the rate “UPS ParcelZone 1” at 16,90 euros and  “UPS bulk surcharge” at 7,90 euros is charged.
  • Shopping cart contains: 1 x XXL Bedchair at 149,00 euros - “UPS Parcel Zone 1” is charged at 16.90 euros, plus the XXL surcharge of 39.90 euros.

Zone 2: Finland, Romania, Hungary, Bulgaria, Lithuania, Latvia, Estonia, Spain (mainland), Croatia, Greece, Ireland, Portugal (mainland)

Dispatch Type

Shipping Charges

Informations

Regular Shipping (UPS Parcel Zone 2) up to 30kg

19,90 Euro

-

Regular Shipping (UPS Parcel Zone 2) from 30,01 to 60kg

34,90 Euro

-

Shipping of Bulk Goods (UPS Bulk Surcharge)

7,90 Euro

Contains your order items longer than 100cm, the bulk surcharge is charged once, additional to the shipping costs.

Shipping of XXL-Bulk Items (UPS XXL-Bulk)

39,90 Euro additional fee per XXL-Item

XXL items, are a small number of items in our shop, oversized bedchairs for example. For these products we have to charge an extra fee. If your order contains one or more XXL-items the additional fee of 39,90 Euro will be charged for every XXL-item.

Sample calculations of shipping costs within Zone 2:

  • Shopping cart contains: 1 x bite indicator set at 299,00 euros- the rate “UPS Parcel Zone 2” is charged at 19,90 euros
  • Shopping cart contains: 1 x fishing rod at 150,00 euros, 1 x bite indicator at 150,00 euros - the rate “UPS Parcel Zone 2” at 19,90 euros and  “UPS bulk surcharge” at 7,90 euros is charged.
  • Shopping cart contains: 1 x XXL Bedchair at 149,00 euros - “UPS Parcel Zone 2” is charged at 16.90 euros, plus the XXL surcharge of 39.90 euros.

Are there special considerations when shipping to Switzerland?

We offer delivery without German VAT for our customers from Switzerland, and all customers who would like to have their package delivered to Switzerland. However, we are only able to ship orders up to a net value of 999 euros. From a net value of more than 1,000 euros, we would be subject to complex customs formalities which we unfortunately are not able to offer. It is, however, possible to divide your order into multiple individual orders - simply contact us if you are interested in this option.

If you are logged in to your customer account and select a shipping address in Switzerland at the end of your order, our system will display and will charge you for only the net price, minus German VAT. Please note that customs and sales tax are due in accordance with Swiss law when products enter the country - these fees should generally be paid directly to the delivery service.

Shipping costs to Switzerland

Dispatch Type

Shipping Charges

Informations

Regular Shipping (UPS Parcel Switzerland) up to 10kg

    24,90 Euro

-

Regular Shipping (UPS Parcel Switzerland) 10,01 to 20kg

    29,90 Euro

-

Regular Shipping (UPS Parcel Switzerland) up to 30kg

    34,90 Euro

-

Shipping of Bulk Goods (UPS Bulk Surcharge)

     9,90 Euro

Contains your order items longer than 100cm, the bulk surcharge is charged once, additional to the shipping costs.

Shipping of XXL-Bulk Items (UPS XXL-Bulk)

    39,90 Euro additional fee per XXL-Item

XXL items, are a small number of items in our shop, oversized bedchairs for example. For these products we have to charge an extra fee. If your order contains one or more XXL-items the additional fee of 39,90 Euro will be charged for every XXL-item.

Sample calculations of shipping costs to Switzerland:

  • Shopping cart contains: 1 x bite indicator set at 299 euros- the rate “UPS Parcel Switzerland” is charged at 24.90 euros
  • Shopping cart contains: 1 x fishing rod at 150,00 euros, 1 x bite indicator at 150,00 euros - the rate “UPS Parcel Switzerland” at 24,90 euros and  “UPS bulk surcharge” at 9,90 euros is charged.
  • Shopping cart contains: 1 x XXL Bedchair with 9,5kg at 149,00 euros - “UPS Parcel Switzerland” is charged at 24.90 euros, plus the XXL surcharge of 39.90 euros.

When will I receive my package?

If you have placed your order using COD, PayPal, instant transfer, or credit card, we will send your items within the delivery period indicated for the items. Please note that the longest delivery period provided for an item ordered will determine the delivery period for your entire order - we are also happy to provide partial deliveries, however. Please contact us regarding this matter. For advance payment, we will send your items in accordance with the delivery period indicated, and in accordance with the sentence above, after we receive your payment to our account. After your order ships, you will receive an automatic confirmation with a link to package tracking - this allows you to see where your package is at any time. Generally, shipping within Germany takes 1-3 days. Packages are usually delivered more quickly, however there are some factors over which we have no influence, such as issues with delivery companies or suppliers, or during delivery.

I have a complaint - what should I do?

Processing complaints with our company is just as easy as placing an order. Just click on this link to download our complaint form. Please fill this out completely and send it to us as described in the form. We will then contact you to inform you how we will proceed in the matter. If we approve a return of your defective item - for which we will accept the costs - please include a copy of the completed complaint form with your defective product.

The estimated shipping costs can only be used if the basket is not empty.
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