Informations the commande
- How can I pay?
- What does shipping cost?
- What shall I know for shipping abroad?
- When I will get the delivery?
- How can I change the order afterwards?
- How can I return goods?
- What happens with my personal data?
To make your purchase as easy and comfortable as possible you can choose one of the following payment methods:
Payment in advance / Bank Transer
This is the best and cheapest way to pay for your order. You make a bank transfer for the invoiced amount to our bank account quoting your order number. The necessary payment information you'll get in the order cofirmation mail. As soon as we receive payment confirmation the goods will be dispatched.
Online Bank Transfer
The TÜV certificated quick alternative to advance payment. TÜV is the well known German Quality Assurance Institute. For shipping inside Germany with 500,- EUR of buyer's protection. At the end of the order process you are redirected onto directpay24.com and can do your payment with your bank account details as well as PIN and TAN. After end of the payment we receive a confirmation that this has occurred and your goods will be despatched immediately. Your advantages are obvious: Comfortably, fast and no waiting periods like with advance payment. Read more on the website of directpay24.com.
PayPal
With the free online payment service PayPal, you can pay securely and conveniently using your debit or credit card, bank account or PayPal balance all without sharing your financial details with us. If you pay with PayPal, we can finish your order immediately. You find further information about PayPal under www.paypal.com www.paypal.com
Credit Card
The easy way to pay. We despatch the goods as quickly as possible and the payment is taken from your bank account later by the credit card company. We accept Visa, Mastercard (Eurocard) and American Express.
Cash on Delivery (C.O.D.)
If you choose this option, the goods will be despatched as soon as possible. You pay the post person at your front door when you take delivery. There is an supplementary charge for COD. Only possible within Germany.
For shipping within Germany you can take a look at the table on the bottom. For COD we invoice an additional �6.50 inside Germany. Above an order value of 150,00 Euro the shipping within Germany is free. The COD fees are always to pay.
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For deliveries outside Germany, we accept payment by advance payment, PayPal or credit card. Perhaps you have to pay other costs e.g. payment of duty, taxes or service fees by the import into your homeland. Please, find out from your custom authorities.
The flat-rate shipping fees for deliveries in other countries are as follows:
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If you choose PayPal, Credit Card, COD or Online Bank Transfer we dispatch your goods as soon as possible. If you choose payment in advance we send your goods as soon as we received your payment. After dispatching your parcel you'll receive an email with detailed informations and a tracking number.
Normally dispatching needs about 1-3 days within Germany and 5-7 days within Europe. In the most cases the order will be dispatched quicker. Our shipping partners are DHL and GLS.
Within a few minutes of making your order you will receive an order confirmation by e-mail. If you want to change or cancel something, tell us as quickly as possible by e-mail. Quote the order number we sent you and send your e-mail to info@mur-tackle-shop.de.
Once you receive the goods you have 14 days in which you can return them without having to give a reason. You must send notice of your intention to return goods within this period; you can send notice to us by post or e-mail. After this you should send the goods back to us. To handle your return fast and uncomplicated, please use the return form which was sent with your package. The goods must be original packed, without use tracks and provided with all etiquettes or stickers.
Do not return goods COD or without paying postal charges. This will cause higher costs for the return and will be set off our refund to you.
We protect your personal data using the latest security and encryption procedures.
Your data entries are transmitted to us using the SSL(Secure-Socket-Layer) system. SSL is currently the most widely available and most secure system for transmitting sensitive data on Internet. Your personal data will only be used to process your order. We will only pass on your details to our business partners who need your address in order to make delivery. Your personal details will not be passed on to any other third parties.
We store and manage customer data in accordance with the Bundesdatenschutzgesetze (BDSG) - German Data Protection Law and the Teledienstdatenschutzgesetzes (TDDSG) - German Remote Services Data Protection Law. You have the right at any time to request information about the data we hold about you, to request a copy of this information, to request that access to this data be refused and to request that this data be deleted.
